Contact us

We are happy to help. The best way to reach us is email.

Email

Write to support@fmbuilt.dev.

It helps if you tell us:

• what you were trying to do,
• what the screen said, word for word if you can,
• the kind of phone or tablet, and the browser you use.

If an error screen has a Copy details button, paste the text into your email.

Never send your PIN

We will never ask for your parent PIN. Please do not send it. For a request about your family’s data or a refund, write from the email address you used to buy, or include your license key or Stripe receipt, so we know the request is yours.

The feedback form

You can also send us a note from inside the app.

1. Open the Parent Dashboard and type your PIN.
2. Tap Feedback. You can also open Settings and tap Send feedback.
3. Write your message and send it.

The feedback form sends us an email. It is not stored on our service. If you want an answer, add your email address. If sending fails, the app shows Could not send. Please try again or write to support@fmbuilt.dev.

Questions about your data

You can ask for a copy of your family’s data, ask us to correct it or delete it. Write to the address above. We answer these requests within 21 days. See Your family’s privacy.

Other pages that may help

• If something goes wrong
• Lost your key?
• Refunds