Forgot your PIN

If you forget your parent PIN, you can set a new one. Your children’s progress, Stars, heroes and pass are all kept. Only the PIN changes.

Which way you take depends on whether your parent phone has the Lifetime Pass.

Your parent phone	What you do
Has the Lifetime Pass	Type your license key. You can set a new PIN straight away.
Free plan, no pass	Start a 24-hour wait. After it, set a new PIN.

If you have the Lifetime Pass

1. On the PIN box (it says Parental Gate), tap Forgot PIN?.
2. Type your license key. Capital letters and spaces do not matter.
3. Tap Check key.
4. Type a new 4-digit PIN, then type it again.
5. Tap Save new PIN.

The key is checked on your phone, so you do not need internet.

Lost the key too?

Tap Lost your key? Resend to Email under the key box. We email the key to the address you paid with. See Lost your key?.

A wrong key counts like a wrong PIN. After several wrong tries, the box locks for a while and tells you how long to wait.

If you are on the free plan

1. On the PIN box, tap Forgot PIN?.
2. Tap Start 24-hour wait.
3. The screen says You can set a new PIN after a time. You can close the app. The wait keeps counting.
4. When the time has passed, open TimesHero and tap Forgot PIN? again.
5. Tap Set a new PIN.
6. Type a new 4-digit PIN, then type it again.
7. Tap Save new PIN.

Good to know about the wait

• If your child started the wait by accident, tap Cancel wait.
• If you press Start 24-hour wait again, the first end time stays.
• If you do not use a finished wait within 7 days, it is cleared. You can start again.
• The wait is there so that a child cannot get into the parent area just by tapping.

Other things to know

• Resetting a PIN does not delete anything.
• PIN reset only works on the parent phone. A child’s own tablet has no parent area, and it says PIN reset is not available on this device. Use the parent’s own device.
• If the pass on your phone was refunded, the phone counts as a free phone. Use the 24-hour wait.
• Please do not wipe the app to get around a forgotten PIN. That would erase your children’s progress.

More help: If something goes wrong.